Q&A and refunds

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How do I make a booking or get a quote?

You can book in several ways, by phone, email, or our online booking page.  Our office hours are  Listed Below.

Will I receive a sales receipt?

Your sales receipt will automatically be sent to you whether you book online or via the telephone if you are paying by credit card. If you are paying by cash the driver will give you a receipt upon request.

How do I contact the office out of office hours?
In case of an emergency call our out of office hours Number 07552878783

What is a 'Text and Meet' service?

A 'Text and Meet' service is where your driver texts you on the number provided 15 mins after you have landed, as soon as you are ready for collection call your driver back and they will direct you to the vehicle.

What is a 'Meet and Greet' service?

A 'Meet and Greet' service is where your driver will be waiting with a name board in the Arrivals Hall. For this service an additional charge will apply.

Will I incur any extra charges if my plane is delayed?

If your plane is delayed for a serious length of time, please contact our office immediately (+44 1159138918) or our Emergency out of hours number (+44 7552878783) and we will hold your driver until a new flight time is issued. If you follow these guide lines no extra charges will apply.

What happens if our plane is cancelled, can I get a refund?

As soon as you are aware that there is a problem please call our office immediately (+44 1159138918) or our Emergency out of hours number (+44 7552878783) . We will work with you to resolve the situation. We will rearrange your collection, or a refund can be obtained under our refund policy guidelines.

What happens if our flight is diverted to another airport?

If your plane is diverted to another airport during the flight, then we as a company by having your driver at the airport have fulfilled our obligation and a refund cannot be obtained. If you do get diverted to another airport, please call our office immediately(+44 1159138918) ,or our Emergency out of hours number (+44 7552878783)  and we will discuss the options with you. There could be an extra charge to yourself, that you may be able to claim against your airline or insurance.

Can we have extra pick ups and drop off?

Please mention at the point of booking if you require any additional collections as this will affect the price. Whilst you are on your journey you require additional drops or pick ups please ask your driver who will try and accommodate for an additional fee to be paid directly to them. But this may not always be possible due to time constrictions and advance bookings. It is always advisable to let us know before the day or at the time of booking.

What happens if some of our party are late arriving back on a night out?

Your driver will wait for 10 minutes after the booking time and then leave with those already on board.

What happens if you get us late to the airport and we miss our flight?  

We will always do everything in our power to get you to the airport on time. We always advise a collection time and add additional time to the journey to ensure that you get to your destination in plenty of time. We always aim to arrive on time with a fully working vehicle. However, there can be situations that are out of our control, but since 2009 we have not had a single customer miss a flight. If following our advice and allowing plenty of time for your journey you do miss a flight (i.e. through a motorway accident) we are not held responsible and a refund will not be available. You may be able to claim via your travel insurance.

Is your company licensed and fully insured?

Yes, we are fully licensed. All our vehicles are Local Council registered, Taxi Plated and Taxi insured with public liability insurance.

Do you use third party companies? 

All 16 seater minibuses are booked through third parties and therefore we only act as a booking agent. Any refunds or disputes need to be directed to the minibus operator.

Are child seats guaranteed to be in the vehicle and installed for us?

If you have requested a child seat to be supplied for your booking, we always aim to have one in the vehicle. Occasionally due to unforeseen circumstances a seat may not be available for your journey. This is very rare but can happen. It is not a legal requirement to have car seats in taxis. Your driver may have fitted the car seat for your convenience, but it is your responsibility to check the fitting by law.

Refund Policy

Car - No-show or cancellation by passengers with less than 24 hours notice during office opening hours a 100% charge will occur.

Minibus - No-show or cancellation by passengers with less than 24 hours' notice during office hours a 100% charge will occur.

Minibus - More than 24 hours' notice of cancellation during office hours a 15% charge or £5 which ever is greater will occur.

If you need  cancel your booking out of business hours please call or Emergency number +44 7552878783