Airport Taxi Booking Questions
How do I make a booking or get a quote? You can easily make a booking for our airport taxi service through several methods: by phone, email, or via our online booking page. Our office hours are listed below.
Will I receive a sales receipt? Yes, your sales receipt will automatically be sent to you regardless of whether you book online or over the phone if you are paying by credit card. If paying in cash, the driver will provide a receipt upon your request.
How do I contact the office out of office hours? In case of an emergency, please call our out-of-office hours number at 07552878783.
What is a 'Text and Meet' service? Our 'Text and Meet' service allows your driver to text you at the number provided 15 minutes after your flight lands. Once you’re ready for collection, you can call your driver back, and they will guide you to the vehicle.
What is a 'Meet and Greet' service? With our 'Meet and Greet' service, your driver will be waiting for you in the Arrivals Hall holding a name board. Please note, this service incurs an additional charge.
Will I incur any extra charges if my plane is delayed? If your plane is significantly delayed, please contact our office immediately at +44 1159138918 or our emergency out-of-office number at +44 7552878783, and we will hold your driver until a new flight time is confirmed. By following these guidelines, no extra charges will apply.
What happens if our plane is canceled; can I get a refund? If you learn about any issues with your flight, please call our office right away at +44 1159138918 or our emergency out-of-office number at +44 7552878783. We are committed to resolving the situation by rearranging your collection or processing a refund in accordance with our refund policy.
What happens if our flight is diverted to another airport? If your flight is diverted, we have fulfilled our obligation by having your driver at the airport, and therefore, a refund cannot be issued. However, if this happens, please contact our office at +44 1159138918 or our emergency out-of-office number at +44 7552878783 to discuss your options, as extra charges may apply.
Can we have extra pickups and drop-offs? Please inform us of any additional collections at the time of booking, as this will affect the price. If you require extra drops or pickups during your journey, just ask your driver—they will do their best to accommodate your request for an additional fee, although this may not always be feasible. It’s best to communicate your needs before the booking day.
What happens if some of our party are late returning from a night out? Your driver will wait for 10 minutes after the booking time and will then leave with those that are already on board.
What happens if you get us late to the airport, and we miss our flight? We strive to ensure you arrive at the airport on time. We always recommend an arrival time with added buffer to ensure prompt arrival. Despite our best efforts, circumstances beyond our control can arise. However, since 2009, we have not had any customers miss their flights. If you follow our advice and still miss your flight due to unexpected events, we cannot be held responsible, and refunds will not be available. You may be able to claim through your travel insurance.
Is your company licensed and fully insured? Yes, we are fully licensed, with all vehicles registered with the local council, taxi plated, and insured with public liability insurance.
Do you use third-party companies? Yes, all 16-seater minibuses are booked through third-party operators, and we serve as a booking agent. Any refunds or disputes should be directed to the minibus operator.
Are child seats guaranteed to be in the vehicle and installed for us? If you request a child seat for your booking, we always aim to provide one. However, due to unforeseen circumstances, a seat may not be available, though this is rare. While it's not legally required to have car seats in taxis, your driver may install the seat for your convenience. It remains your responsibility to verify the fitting by law.
Refund Policy:
Cars and 8-Seater Minibuses:
- A 100% charge applies for no-shows or cancellations made with less than 24 hours notice during office hours.
- Cancellations made more than 24 hours in advance will incur a charge of 15% or £5, whichever is greater, to cover banking and admin fees.
16-Seater Minibuses:
- All deposits are non-refundable.
- A 100% charge applies for no-shows or cancellations made with less than 24 hours notice during office hours.
- Cancellations made more than 24 hours in advance will incur a 30% charge.
If you need to cancel your booking outside of business hours, please contact our emergency number at +44 7552878783.
